Senior Technical Account Manager

We’re looking for a Senior Technical Account Manager to join the Client Services team, working directly with agencies, partners and clients from our London headquarters. The role will involve the management of multiple advertising campaigns from set up to completion, optimising where possible and troubleshooting issues where appropriate. There is an additional element of account management within the role, requiring the provision of reports that leverage campaign insights while also educating and assisting clients to meet their advertiser expectations.

The ideal candidate will have a ‘can-do’ attitude, a proactive approach and the ability to use their initiative. They will also need to be comfortable with both the servicing and socialising aspects of client relationship management.

This role reports into the Client Services Lead and sits within the senior leadership team of UK Client Services, directly supporting the smooth-running of our UK & International business units.

Key responsibilities

Be a Client Solutions Expert:

• In partnership with clients, identify, create, and implement solutions hit their key objectives

• Consult and educate our clients on product solutions and best practices

• Analyse data and insights to guide strategy and implementation of our solutions

Account Management:

• Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)

• Provide weekly reporting for clients; illustrating the outcomes of their investment

• Present upweight opportunities to clients where appropriate, driving incremental revenue for the business

• Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs

• Ensure we meet our client SLAs via top tier account management skills and expertise

• Project manage the end-to-end ‘Client Experience’

• Update internal pipeline systems to reflect accurate monthly budget splits for bookings

• Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients

Guide Media Outcomes & Ad-Ops Strategy

• Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.)

• Convey the appropriate setups to Ad-Ops via internal systems such a JIRA

• Act as a conduit between client and Ad-Ops throughout the campaign delivery process

• Be experts in demonstrating the use and knowledge of the Blis product suite

Project Management and Internal Operations:

• Project manage complex work streams

• Oversee internal and India account operations (e.g. troubleshooting issues, account set up, etc.)

• Update internal pipeline systems to reflect accurate monthly budget splits for bookings

People Management and Leadership

• Role will be subject to line management responsibility

• Lead, train and develop junior talent within the team

• Act as an ambassador for best practice, always leading by example

• Advising upper management of team needs

• Support in the interview and hiring processes

• Setting KPIs and Objectives that align to personal and business goals

• Commitment to Blis' Inclusion initiatives & 5 step sustainability plan

Skills and requirements

• 3-6 years of industry experience, preferably within programmatic and/or mobile

• Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)

• Previous experience of people management is highly desirable

• Ability to be a client-facing lead, who drives the direction, communications and outcomes across the teams

• Excellent communication skills; written and verbal

• Possesses a strong understanding of client and programmatic success metrics

• Works well both within a team and individually

• Has excellent organisational and time management skills to juggle multiple tasks

• Strong Excel and PowerPoint skills

• Ability to problem solve and analyse data sets from various platforms

• Technically savvy with commercial acumen

Our Values - B.L.I.S.
Brave

We're leaders not followers

An innovation and growth mindset helps us solve everyday challenges and achieve breakthroughs. Our passion drives us to innovate. We don’t see barriers, just possibilities.

We take ownership and hold ourselves accountable for outcomes, good and bad – and we don’t pass the buck.

Love our clients

We're client obsessed

We do what we say and build trusted relationships with our partners for the long term. We act with integrity. We put our clients at the center of our business. We obsess over the best insights, ideas and solutions to deliver WOW and work with honesty and accountability to get it done.

Inclusive

We're one team

We are empathetic and embrace diversity. Everyone has a voice and can bring their authentic self to work. We care about and support each other – with humility and good humor. Mutual respect and wellbeing are key. We strive to eliminate bias and be open and transparent.

Solutions driven

We're action oriented

Speed matters in business, so we're solution-driven and action-oriented. We value simplification and calculated risk taking. We are lean, agile and resourceful self-starters. We collaborate and break silos, working thoughtfully and with urgency to solve problems, while learning from mistakes and celebrating wins.

If this looks like the perfect fit for you or if you just want to have a conversation, please apply and we will get back to you as quickly as possible!