Senior Client Service Manager
This role is a hybrid work model

We’re looking for a Senior Client Service Manager to join our Client Services team, working directly with agencies, partners, and clients from our Sydney office. This is a 12-month fixed-term contract role.

This role is responsible for managing the end-to-end delivery of multiple advertising campaigns, from initial setup through to optimisation, reporting, and post-campaign analysis. It combines strong account management with a client service focus, ensuring campaigns are executed effectively while proactively identifying opportunities to drive performance improvements.

A key part of the role is translating campaign insights into actionable recommendations, supporting clients in achieving their objectives while uncovering opportunities for upweights, upsells, and long-term growth. The role also plays a critical part in building and maintaining strong client relationships, delivering strategic guidance, and ensuring high levels of client satisfaction and retention. This role reports into the Head of Client Services.

Key responsibilities

Client Solutions & Strategy

• Partner with clients to identify, develop, and implement solutions that meet their key objectives

• Consult and educate clients on product capabilities, solutions, and best practices

• Analyse campaign data and insights to inform strategy, optimisation, and implementation

Account Management & Growth

• Build and maintain strong relationships with clients and agency partners (media, creative, marketing)

• Deliver regular reporting that clearly demonstrates campaign performance and outcomes

• Identify and present upweight and upsell opportunities to drive incremental revenue

• Lead end-to-end client experience, ensuring delivery against KPIs and SLAs

• Collaborate cross-functionally to align internal teams and deliver on client objectives

• Maintain accurate pipeline tracking, including monthly budget allocations

• Develop and present post-campaign analysis (PCA) to clients and agencies

Media Delivery & Ad Ops Alignment

• Provide guidance on campaign setup, optimisation, and troubleshooting

• Translate client requirements into clear briefs for our Ad Ops team

• Act as the key liaison between clients and Ad Ops throughout campaign delivery

• Demonstrate strong knowledge and application of the Blis product suite

Project Management & Operations

• Manage multiple, complex workstreams to ensure timely and high-quality delivery

• Oversee offshore account operations, including setup and issue resolution

• Ensure operational accuracy across systems and processes, including budget tracking

Skills and requirements

• 5+ years’ experience in digital media, preferably within programmatic and/or mobile

• Strong experience across advertising technology platforms (e.g. MOAT, IAS, DCM, ad servers, DSPs)

• Proven ability to lead client relationships, driving strategy, communication, and outcomes

• Excellent written and verbal communication skills

• Strong understanding of client objectives and programmatic success metrics

• Highly organised with strong time management skills and the ability to manage multiple priorities

• Confident working both independently and collaboratively within a team

• Advanced skills in Excel and PowerPoint

• Strong analytical and problem-solving skills, with the ability to interpret data across multiple platforms

• Technically proficient, with strong commercial acumen

About us

Blis is the only omnichannel DSP that unites telco data, real-world movement patterns, and transactions to deliver a complete view of the consumer. Powered by T-Mobile and built for precision at scale, Blis' omnichannel platform helps marketers map the full purchase journey – from impression to transaction – and expand their audience reach, driving incremental results across every screen

As an equal opportunity employer, we treat all our employees and job applicants fairly and equally. We oppose all forms of unlawful and unfair discrimination and take all reasonable steps to create a work environment in which all employees are treated with respect and dignity. We don't condone or tolerate any form of harassment by employees or by others who do business with us.

Our Values

We're leaders, not followers

An innovation and growth mindset helps us solve everyday challenges and achieve breakthroughs. Our passion drives us to innovate. We don’t see barriers, just possibilities.We take ownership and hold ourselves accountable for outcomes, good and bad and we don’t pass the buck.

We're client-obsessed

We do what we say and build trusted relationships with our partners for the long term. We act with integrity. We put our clients at the center of our business. We obsess over the best insights, ideas and solutions to deliver WOW and work with honesty and accountability to get it done.

We're one team

We are empathetic and embrace diversity. Everyone has a voice and can bring their authentic self to work. We care about and support each other – with humility and good humor. Mutual respect and wellbeing are key. We strive to eliminate bias and be open and transparent.

We're action oriented

Speed matters in business, so we're solution-driven and action-oriented. We value simplification and calculated risk taking. We are lean, agile and resourceful self-starters. We collaborate and break silos, working thoughtfully and with urgency to solve problems, while learning from mistakes and celebrating wins.